English
Welcome to the General Practitioner Urgent Care Centre
Here house rules apply. These rules help us take care of the visitors that need urgent medical care. Please respect our rules or we cannot give you the medical care you might need.
Please be aware that there are costs involved for using our medical services, either paid directly at our GP Post or through your health insurance company. See more on this subject below: ‘Costs’.
If your situation is not life threatening, you may also consider the free medical advice on thuisarts.nl.
Visits are by appointment only: How do you get an appointment?
- Go to our homepage and choose 1 of the 9 languages.
- Answer the questions and get your advice.
- You might be advised to call our centre.
Please be aware that this call involves medical triage. There will be costs involved. See about ‘Costs’ below. - The operator will question you further and possibly make an appointment for you to visit our centre.
- Please come at the time of the appointment.
Call +31229 297 800 (at local rates) and keep the following patient’s details within reach:
- Name, address and date of birth;
- EHIC (European Health Insurance Card) or insurance details.
If you cannot prove that you are insured then you must pay directly at the GP post. This applies to all foreign tourists. See more about ‘Costs’ below; - Name of your own doctor;
- Names of medicines (if relevant);
- Passport or identity card;
- Urgency;
When you call Huisartsenspoedpost West-Friesland, you will first hear a selection to determine the urgency of your phone call. You will be asked to dial 1 in case of a life-threatening situation and dial 2 in case of recipe. If you will not dial any number they will connect you to the doctor’s assistant. If you dial 1 you will be given priority.
Procedure
The doctor’s assistant is the initial contact person at Huisartsenspoedpost West-Friesland. She is especially trained to determine what kind of medical assistance is needed.
In most cases she will be able to provide you with advice over the telephone. If necessary she will consult one of the doctors, who is always present at the practice, or she will connect you directly to him. The advice provided by the doctor’s assistant will always be checked afterwards by the doctors on duty.
When advice by telephone will not suffice, she will make an appointment for you at Huisartsenspoedpost West-Friesland or she will plan a doctor’s visit to your address in case you’re not able to come to the practice for medical reasons.
Costs
Costs for consulting Huisartsenspoedpost West-Friesland will be covered directly by your Dutch healthcare insurer. The first call you make to the GP post is also considered a medical consult. You will receive an invoice for the costs involved.
People who live abroad (foreign tourists) are obliged to pay a fee, even if you have insurance. When you return home you can collect payment from your health insurance company with the receipt.
If you are in possession of an EHIC, the costs will be covered directly by your health insurance.
The prices of our medical services are:
- (Video-) consult: € 213,59
- Visit: € 320,38
- Consult for first triage (telephonecall): € 35,00
Who has access to your personal data?
Basically only General Practitioners and doctor’s assistants who are involved with your health care can look into your data. The systems in which these data are kept (computer files, sound recordings) are secured by passwords and codes. Only in clearly defined cases other employees have access to a part of your data. Thus the coordinator patient safety and complaint mediation can inspect your medical file after having received your approval to mediate concerning a complaint. Or that the coordinator can relisten to the telephone conversation in case of lack of clarity and complaints.
Your rights as a patient
As a patient you have certain rights:
Access to your file
Upon request you can receive a copy of your medical file. You must submit a written request and enclose a copy of your identity card.
You can also authorize someone else or an institution to retrieve your file. Only when the written authorization is signed by you personally, will the General Practice Center give your data to others.
Right to improve, remove and shield data
When your file contains data which you prefer to have altered or removed, you can submit a written request together with a copy of your identity card in order to alter or remove (parts of) your file. The General Practitioner who treated you will comply with your request unless there are urgent reasons not to do so. Your own family doctor will be informed about this. You can submit your request with the Coordinator Patient Safety.
Address and opening hours
Address: Maelsonstraat 5, 1624 NP Hoorn
Parking: You can use the parking garage of the hospital. You can pay your parking card at the a vending machines opposite the elevator.
Opening hours: Huisartsenspoedposten West-Friesland is only open outside office hours and has 1 location in Hoorn. It is open on Monday until Friday, from 5 pm to 8 am, and in the weekend (Saturday and Sunday, the whole day).